Shipping policy

Last updated: October 23, 2026

By placing an order, you agree to this policy.

1. Where we ship

We ship to: United States, United Kingdom, Canada, Australia, New Zealand. Orders ship from the United States.

2. Processing time

Orders are processed within 1-3 business days of purchase (Monday to Friday, excluding U.S. holidays). You receive an email with tracking as soon as your order ships.

3. Delivery time

Once shipped, orders to the United States typically arrive within 7 to 15 business days. International orders typically arrive within 10 to 20 business days. The estimate for your address is shown at checkout.

Delivery times are estimates provided by the carrier and are not guaranteed. Delays caused by the carrier, customs, weather or holidays are outside our control.

4. Shipping cost

Kit	Subscription	One-time purchase
1 pack	$9.99	$9.99
2 packs	Free	Free
3 packs	Free	Free

Shipping is shown on the product page and at checkout before you pay, and each subscription renewal is charged the same shipping cost as your kit.

5. International orders, taxes and duties

International orders may be subject to import taxes, duties or customs fees charged by your country. These charges are the customer's responsibility and are not included in the price or shipping cost. Packages refused because of these charges are handled as described in our Refund Policy.

6. Subscription shipments

Subscription renewals are processed and shipped automatically at the delivery frequency you selected (every 30, 60 or 90 days), as described in our Subscription Policy. Renewal orders are prepared before the billing date, which is why cancellations must be received at least 3 days before it.

7. Address accuracy

Please check your shipping address at checkout. Contact us at support@tryorvana.com as soon as possible if it needs a correction: we can change it before the order ships, but not after it has left our warehouse. We are not responsible for orders delivered to an incorrect address entered at checkout.

8. Lost, delayed or damaged packages

Damaged or incorrect items: contact us within 14 days of delivery with your order number and a photo. We send a replacement at no cost.
Lost in transit: if your tracking has not updated for 15 business days, contact us and we will investigate with the carrier and send a replacement at no cost.
Marked as delivered but not received: contact us within 14 days of the delivery date. Please check with neighbors and your local post office first. Once the carrier marks a package as delivered to the address provided, the order is fulfilled. Packages taken after delivery, or sent to an incorrect address entered at checkout, are not refundable unless your order includes Shipping Protection (see below); we will help you file a claim with the carrier, and any replacement is at our discretion.

Replacements do not extend your money-back guarantee period.

9. Shipping Protection

Shipping Protection is an optional add-on offered at checkout. If your order includes it:

Covered: packages lost in transit, packages stolen after the carrier marks them as delivered, and items damaged in transit.
What you get: we reship the covered items at no cost.
How to claim: email support@tryorvana.com within 14 days of the delivery date (or of the expected delivery date, if it never arrived), with your order number. For damaged items, include a photo. For stolen packages, we may ask for a short signed statement confirming you did not receive it.
Limits: one claim per order. Coverage applies only to the order on which Shipping Protection was purchased. Wrong addresses entered at checkout are not covered.
The Shipping Protection fee is not refundable.