Cancellation policy

Last updated: October 23, 2026

This policy explains how Orvana subscriptions work: what you agree to at checkout, when you are charged, what each shipment includes and how to cancel. It is part of our Terms of Service. Please read it before you subscribe. By placing a subscription order, you agree to this policy.

1. Automatic renewal at the frequency you choose

When you select a subscription option and complete checkout, you agree that your subscription renews automatically at the delivery frequency you selected (every 30, 60 or 90 days) until you cancel. You choose the quantity and the delivery frequency separately at checkout; most customers choose every 30 days. You authorize FEG Brands LLC (doing business as Orvana) to charge the payment method used at checkout, or any payment method you later add, on each renewal date, at the price of the kit you selected.

If you do not want a subscription, you can choose the one-time purchase option on the product page instead.

2. Prices and what each shipment includes

Kit	First order ships	Each renewal ships	Price per delivery	Shipping
1 pack	1 pack	1 pack	$29.99	$9.99
2 + 1 free	3 packs (2 + 1 bonus)	2 packs	$59.99	Free
3 + 2 free	5 packs (3 + 2 bonus)	3 packs	$89.99	Free

Prices are in U.S. dollars. If you order from outside the United States, the amount is converted to your local currency at checkout and international shipping, taxes and duties are handled as described in our Shipping Policy. The price, kit and renewal frequency of your subscription are shown at checkout and in your order confirmation email. Discounts applied to your first order do not carry over to renewals unless stated at checkout.

3. First-order bonus

Bonus units (for example, "2 + 1 free") are a promotional gift included in your first order only. Every renewal ships only the units you pay for: a 2 + 1 free subscription ships 3 packs (2 + 1 bonus) in the first order and 2 packs in each renewal, at the price shown above.

Bonus units are offered with subscriptions only; one-time purchases do not include bonus units. Bonus units have no cash value, are not sold separately, and are not refunded, credited or replaced if you cancel, return an order or request a refund.

4. Billing dates

Your first renewal is charged at the end of the delivery frequency you selected (30, 60 or 90 days after your original order date), and at that same frequency after that. Your next billing date is shown in your order confirmation email.

5. How to cancel

You can cancel at any time, with no cancellation fee:

By email: write to support@tryorvana.com with the subject "Cancel my subscription" and the name and email address used on your order.

We confirm every cancellation by email. If you do not receive a confirmation within 2 business days, contact us again.

6. Cancellation deadline: 3 days before your billing date

To make sure your next renewal is not processed, your cancellation must be received at least 3 days before your next billing date. Renewal orders are prepared and sent to our fulfillment partner ahead of the billing date, so a request received less than 3 days before it may not be processed in time.

If a renewal is charged before your cancellation takes effect, that renewal order will ship as normal and your cancellation will apply to all following renewals.

If your cancellation was received at least 3 days before your billing date and you were still charged, contact us and we will refund that charge in full.

7. Renewal orders are final

Renewal orders charged under this policy are not eligible for a refund or return. Our Up To 90-Day Money-Back Guarantee applies to your first order only and ends the day before your first renewal (see our Refund Policy). Cancelling stops future renewals; it does not refund renewals that were already charged.

Refused delivery. If you cancel after a renewal was charged and the package has not been delivered yet, you may ask us to authorize a refused delivery. To be eligible:

you must email support@tryorvana.com and receive our written authorization before the delivery attempt;
the package must be refused on the carrier's first delivery attempt and returned to us unopened. Packages left at the door, accepted, opened, redirected or not returned to us are not eligible.

A refused renewal costs us the outbound shipping, the return shipping and the cost of receiving the package back into our distribution center as a new inbound shipment (logging, inspection, quarantine, seal and batch checks, relabeling and restocking). These costs are passed on through a return logistics fee of up to 75% of the order value, depending on the destination and the costs of the return, deducted from the refund. Once the package arrives back at our warehouse and is inspected, we refund the remaining amount within 14 business days. If you prefer store credit instead of a refund, we credit the full renewal amount, with no fee. Packages refused without our prior authorization are refunded only as store credit, minus the return logistics fee. See the Refund Policy for details.

This does not affect our commitments for damaged, incorrect or lost orders (see our Shipping Policy) or any rights you have under the consumer law of your country.

8. Pausing, skipping or changing your frequency

If you would like a break instead of cancelling, contact us at least 3 days before your next billing date and we can pause your subscription, skip a shipment or change your delivery frequency. Changes take effect from the next billing date. They do not extend the money-back guarantee of your first order.

9. Failed payments

If a renewal payment is declined, we may retry the charge over the following days. If we cannot collect the payment, we may pause or cancel your subscription. Please keep your payment details up to date.

10. Changes to your subscription

If we change the price or contents of your subscription, we will email you at least 14 days before the change applies to your next renewal, so you can cancel before it does.

11. Billing questions and disputes

If you have any question about a charge, please contact us first at support@tryorvana.com. We reply within 48 business hours and resolve most billing questions by email, usually faster than a bank dispute.

If a dispute or chargeback is opened for an order, the related subscription is cancelled, and we may share with the card issuer the record of your checkout agreement, your order, its delivery and our communications with you.