Refund policy
Last updated: October 23, 2026
By placing an order, you agree to this policy.
1. Our Up To 90-Day Money-Back Guarantee
We want you to try Orvana with confidence. Your first order is covered by our money-back guarantee for your entire first supply: from your order date until the day before your first renewal, up to 90 days. If you are not satisfied for any reason during that time, contact us and we will refund the product price of your first order.
How long your guarantee lasts depends on the delivery frequency you choose at checkout, not on how many units you order:
| You choose at checkout | Your first renewal is charged | Your guarantee lasts |
|---|---|---|
| Delivery every 30 days | 30 days after your order date | 30 days, until the day before your first renewal |
| Delivery every 60 days | 60 days after your order date | 60 days, until the day before your first renewal |
| Delivery every 90 days | 90 days after your order date | 90 days, until the day before your first renewal |
Most customers choose delivery every 30 days, so their guarantee lasts 30 days. Your delivery frequency and your first renewal date are shown at checkout and in your order confirmation email.
The guarantee applies once per customer (per person, household, shipping address and payment method).
2. When the guarantee ends
Your refund request must be received no later than the day before your first renewal date, and never more than 90 days after your order date. Once your first renewal is charged, the guarantee for that subscription has ended. Your guarantee is set by the delivery frequency of your first order: changing the frequency, pausing, skipping or rescheduling a shipment after checkout does not extend it.
It is your responsibility to request a refund or cancel your subscription within your guarantee period. Not doing so is not grounds for a refund of later charges.
Requesting a refund under the guarantee also cancels your subscription. Because renewals are prepared in advance, send your request at least 3 days before your first renewal date to make sure the renewal is not processed (see our Subscription Policy).
3. What is refunded
- The product price you paid for your first order.
- Shipping charges are not refunded.
- The Shipping Protection fee is not refunded.
- Bonus units included for free are part of the same promotional offer and have no cash value. They are not refunded or credited separately.
You do not need to return opened products. We may ask you to return any unopened units from the same order, including unopened bonus units, before we issue the refund; if we do, we will send you the return instructions and the return shipping is at your cost unless the order arrived damaged or incorrect.
4. What is not covered
- Renewal orders (your second order onwards). Renewals can be cancelled for the future, as described in our Subscription Policy, but renewals already charged are not refunded.
- Requests received after the deadline in sections 1 and 2.
- A second guarantee request from the same customer, household, address or payment method.
- Products bought from anyone other than tryorvana.com.
- One-time purchases (no subscription) after 30 days from the order date.
5. How to request a refund
Email support@tryorvana.com from the address used on your order, with your order number and a short note on how long you used Orvana and what you noticed. Refund requests are reviewed, not automatic. Approved refunds go back to your original payment method within 5 to 10 business days. The time it takes to appear on your statement depends on your bank.
6. Fair use
The guarantee is meant for customers trying Orvana for the first time. Repeat requests are reviewed (more than two refund requests within 12 months is treated as a pattern of repeat refunds), requests based on false or misleading information are declined, and customers who abuse the guarantee or our support process may be refused future refunds and orders. If we decline a request, we will tell you why.
7. Returns outside the guarantee
For safety and quality reasons, we cannot accept returns of opened or used consumable products. We do not accept returns outside the guarantee. Any exception is at our sole discretion and, if approved in writing:
- the product must be unopened and in its original condition;
- you must request a return authorization (RMA) number from support@tryorvana.com and send the product, at your cost, within 30 days of receiving it, to the address we provide;
- the refund is reduced by the return logistics fee described below, unless you choose store credit.
Packages returned without an RMA number are not refunded and may be sent back to you at your expense. If we do not receive the return within 30 days of issuing the RMA number, the RMA expires.
Return logistics fee
Returns cost far more to process than orders. A returned package travels back at single-parcel return rates, which are higher than the contracted rates we pay to ship orders, and international returns cost more still. When it arrives, our distribution center has to receive it as a new inbound shipment: log it, inspect it, quarantine it as a consumable, verify seals and batch numbers, relabel and restock it, or dispose of it if it cannot be resold. We also lose the original outbound shipping and packaging.
These costs exist only because of the return, so they are passed on to the customer through a return logistics fee of up to 75% of the order value, depending on the destination and the costs of the return. The fee covers the original shipping, the return shipping and the receiving, inspection and restocking costs, and is deducted from the refund. If you prefer store credit instead of a refund, we credit the full amount paid, with no fee. Refunds are issued within 14 business days after the return is received and inspected.
8. Damaged, incorrect or missing items
If your order arrives damaged, incorrect or incomplete, contact us within 14 days of delivery with your order number and a photo. We will send a replacement at no cost to you. See our Shipping Policy for lost or delayed packages.
9. Refused or undeliverable packages
If a package is refused or returned to us because of an incorrect or incomplete address, we can reship it once you pay the new shipping cost, or refund the product price minus the original and return shipping costs. Refused subscription renewals follow the authorization process and the return logistics fee described in our Subscription Policy.
10. Your statutory rights
Nothing in this policy limits any right you have under the consumer law of your country, state or province.
Customers in the United Kingdom: 14-day right to cancel
You may cancel your order within 14 days of the day you receive it (for a subscription, the day you receive your first shipment), without giving a reason. To do so, email support@tryorvana.com with a clear statement that you are cancelling, your name, address and order number.
- Return the goods within 14 days of telling us, to the address we provide. You pay the cost of returning them.
- For health protection and hygiene reasons, this right does not apply to sealed goods that have been unsealed after delivery.
- We refund the amount paid, including standard delivery charges, within 14 days of receiving the goods back or proof that you sent them. We may reduce the refund for any loss in value caused by handling the goods beyond what was necessary to check them.
Customers in Australia and New Zealand
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.
11. Contact
Questions about this policy: support@tryorvana.com. We reply within 48 business hours. If you have a question about your guarantee, contact us before it ends, so we can help you in time.
By completing a purchase on tryorvana.com, you acknowledge and agree to this Refund Policy, including its deadlines and limitations.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Consult a physician before starting any supplement.