Terms of service

Last updated: October 23, 2026

These Terms of Service ("Terms") govern your use of tryorvana.com (the "Site") and every purchase you make through it. The Site is operated by FEG Brands LLC, doing business as Orvana ("Orvana", "we", "us"). By using the Site or placing an order, you agree to these Terms and to the policies they refer to. If you do not agree, please do not use the Site.

Please read section 15 carefully. Unless you live outside the United States, it requires disputes to be resolved through individual binding arbitration and waives class actions and jury trials.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to buy from Orvana. By placing an order, you confirm that you meet this requirement and that the information you provide is true, complete and yours to use.

2. Our products

Our products are sold for personal, non-commercial use only. Products resold outside our store may have been stored or handled in ways that change their quality, and we do not honor our guarantee on them.

Orvana products are dietary supplements. They are not drugs and are not intended to diagnose, treat, cure or prevent any disease. Statements on this Site have not been evaluated by the Food and Drug Administration. Consult a physician before use, especially if you are pregnant, nursing, taking medication or have a medical condition. Stop use and consult a physician if you experience any adverse reaction.

Results vary from person to person. Testimonials and reviews reflect individual experiences and are not a promise of results. Product images are for illustration; packaging and capsule or bottle format may change between batches without changing the product's purpose.

3. Orders, prices and payment

All prices are listed in U.S. dollars unless shown otherwise at checkout. An order is accepted when we ship it. We may refuse, limit or cancel any order, and limit quantities per person, household or order, including in case of suspected fraud, resale, or errors in pricing, promotions, shipping charges or product information. If we cancel an order you have paid for, we refund the amount charged.

Once an order has been placed and sent to our warehouse, it cannot be cancelled or changed, except as required by law or at our discretion.

By submitting payment information, you confirm that you are authorized to use that payment method and that the information is complete and accurate. You authorize us and our payment processors to charge your payment method for every order you place, including subscription renewals under section 4. We and our payment processors may receive updated card details (such as a new expiration date or card number) from your card issuer and use them for future charges. If your bank or card issuer reverses a charge for an order that was delivered, we may bill you directly or seek payment by other means.

4. Subscriptions and automatic renewal

Subscription orders renew automatically at the delivery frequency you select at checkout (every 30, 60 or 90 days) and are charged to your payment method on file until you cancel. Bonus units offered with a subscription are included in the first order only. To avoid the next charge, your cancellation must be received at least 3 days before your next billing date. Renewal orders charged under these Terms are not refundable. The full rules, including prices, cancellation methods and deadlines, are in our Subscription and Cancellation Policy, which is part of these Terms.

5. Money-back guarantee and refunds

Your first order is covered by our Up To 90-Day Money-Back Guarantee, which lasts until the day before your first renewal (up to 90 days, depending on the delivery frequency you choose), once per customer, as described in our Refund Policy, which is part of these Terms. Renewal orders are not covered by the guarantee.

6. Shipping

Delivery times, costs, international duties and our process for lost or damaged packages are described in our Shipping Policy, which is part of these Terms. Risk of loss passes to you when the carrier confirms delivery to the address you provided.

7. Contact before you dispute a charge

If you have a problem with an order or a charge, you agree to contact us first at support@tryorvana.com and give us a chance to resolve it. Most issues are solved within 48 business hours. Opening a chargeback for an order that was authorized, delivered and charged according to these Terms is a breach of these Terms; if a dispute is opened, we may cancel the related subscription and share with your card issuer the records of your order, your agreement at checkout, delivery and our communications.

8. Accounts and communications

You are responsible for keeping your account and contact details accurate. By ordering, you agree to receive transactional emails about your orders and subscription (confirmations, shipping, billing and renewal notices). You can unsubscribe from marketing emails at any time; transactional emails continue while you have an active order or subscription.

9. Reviews and content you send us

If you send us a review, photo, testimonial or other content, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, edit and publish it in connection with Orvana, and you confirm that you own it and that it is truthful. We may remove any content at our discretion.

10. Intellectual property

All content on the Site, including text, graphics, logos, images, product names and formulas as presented, belongs to FEG Brands LLC or its licensors and may not be copied, reproduced or used without our written permission.

11. Prohibited uses

You may not use the Site for any unlawful purpose; to resell our products without authorization; to submit false information or another person's payment details; to interfere with the security or operation of the Site; or to scrape, copy or collect data from the Site by automated means.

12. Third-party services

The Site uses third-party services (for example, payment processing, subscription management and shipping). Their use is also subject to their own terms. We are not responsible for third-party websites linked from the Site.

13. Disclaimer of warranties

To the fullest extent permitted by law, the Site and our products are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, other than those that cannot be excluded by law.

14. Limitation of liability and indemnity

To the fullest extent permitted by law, FEG Brands LLC, its owners, employees and partners are not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Site or our products. Our total liability for any claim is limited to the amount you paid for the order that gave rise to the claim.

You agree to indemnify and hold us harmless from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms or misuse of the Site or our products.

15. Dispute resolution, arbitration and class action waiver

Informal resolution first. Before starting any claim, you agree to email support@tryorvana.com with a description of the problem and give us 30 days to resolve it.

Binding arbitration. If we cannot resolve it, any dispute or claim arising from or relating to these Terms, our policies, our advertising or marketing, the Site, your orders and subscriptions, or our products will be resolved by individual, final and confidential binding arbitration before a single arbitrator, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court with jurisdiction.

Class action and jury waiver. You and Orvana each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective or representative proceeding. You and Orvana waive the right to a jury trial. If this class action waiver is found unenforceable, this entire arbitration section is void, but the rest of these Terms remains in effect.

Opting out. You may opt out of this arbitration agreement by emailing support@tryorvana.com within 30 days of your first purchase, with your name, address and a clear statement that you opt out of arbitration.

Customers outside the United States. This section does not apply to you if the mandatory law of your country of residence gives you the right to bring claims in your local courts; in that case, you may do so.

16. Governing law

These Terms are governed by the laws of the State of New Mexico, to the extent consistent with the Federal Arbitration Act, and applicable U.S. federal law, without regard to conflict-of-law rules. If you live outside the United States, you also keep the protection of the mandatory consumer laws of your country of residence.

17. Changes to these Terms

We may update these Terms from time to time. Changes apply from the date they are posted on this page and do not apply to orders placed before that date. For active subscriptions, we will notify you by email of any change to price or contents as described in our Subscription Policy.

18. General

If any provision of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the policies they refer to, are the entire agreement between you and Orvana regarding the Site and your purchases.

19. Contact

FEG Brands LLC, doing business as Orvana 500 Marquette Ave NW, Ste. 1200, Albuquerque, NM 87102, United States Email: support@tryorvana.com